Now that the first stages of implementation are underway, Karen Lantzy RN MSN NE BC agreed to talk about progress so far. Lantzy is coordinator of the Patient and Family-Centered Care Program at Hurley.
Q. What’s the 2-minute description of the program?
A. Patient- and Family-Centered Care (PFCC) was developed more than 10 years ago to address quality and safety concerns in the health...